[Close] 

Warranty Administrator

OVERVIEW: The Warranty Administrator is responsible for completing all functions involved with the compilation and submission of dealer claims for reimbursement of warranty parts and labor for the assigned service facilities.
POSITION RELATIONSHIPS:
Reports To: Service Manager
Key Internal Relationships: Accounting, Service Advisors
Direct Reports:
KEY TASKS:
Submit pre-authorizations to insure the maximum reimbursement for worked performed and for the highest possible approval ratio.
Review pre-authorizations to insure expiration does not occur prior to claim submission.
Appeal valid pre-authorization that were denied by the manufacturer.
Reconcile work orders with pre-authorizations and make adjustments as needed to facilitate claim submission.
Review claims for labor or material adjustments with service manager/service writer so that the customer and the appropriate MarineMax departments are aware of their financial obligation.
Insure all parts requested by the manufacturer are returned within the timeframe specified by the manufacturer .
Responsible for Collection of Warranty Credits.
Negotiate and or appeal for adverse adjustments to claims implemented by manufacturers.
Submit accurate and approved claims within the Manufacturer's specified time limits.
Insure timely answers from manufacturers through follow up of dealer's claim.
Insure recall notifications are initiated properly, work documented, and all work is completed.
Research sublet orders and any other backup information necessary to file appropriate warranty claims.
Train service writers and parts personnel in the proper procedure for warranty repairs, parts ordering, and pre-authorization submission.
Work closely with the accounting department on warranty receivables to ensure prompt collection of credits due and the proper handling of credits.
Reconcile manufacturer's credits with both the pre-authorization and the actual cost of work performed.
Prepare reports showing dollar volume of claims paid, claims requested, elapsed time for claim resolution, and outstanding claims.
Continuously improve the timely and efficient collection of factory credits.
Hire, train, motivate and monitor performance of warranty staff.
All other duties as assigned.
KEY RESULT AREAS:
? Internal/external customer satisfaction
? Warranty revenue
? Accurate warranty/claim paperwork and reports
? Accurate repair order file maintenance
? Effective communication with other MarineMax departments and manufacturers
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Automotive Warranty Administrator / Warranty A...
Oklahoma City, OK Airpark Dodge Chrysler Jeep
Systems Administrator
Stillwater, OK Robert Half
System Administrator-Tinker AFB-Secret
Oklahoma City, OK World Wide Technology
Network Administrator
Oklahoma City, OK Chickasaw Nation Industries
Service Desk - TSA (Technical System Administr...
Oklahoma City, OK HUNTER Technical